Ghana has made significant progress in leveraging technology to improve service delivery and create a more efficient economy. Ghana has implemented several policies and initiatives that have transformed the country into a digital hub in the region.
Revolutionising Public Services
One of the most notable initiatives of the Ghanaian government under Dr. Bawumia’s leadership is the implementation of the Ghana Card. The Ghana Card is a biometric national identity card that collects personal information and biometric data of all Ghanaian citizens and residents, providing a secure and reliable method of identifying citizens and residents. The Ghana Card has improved access to public services such as healthcare, education, and social assistance programmes and enhanced security benefits.
Furthermore, the government has implemented the Medical Drone Delivery System, which is the world’s largest medical drone delivery network, operated by Zipline International. The on-demand delivery of medical supplies to about 2,000 health facilities has transformed the healthcare sector.
Improving Financial Inclusion
The Mobile Money Interoperability system is another significant initiative in Ghana’s digitisation agenda that allows for seamless transfer of funds between different mobile money platforms. Ghana is one of the first nations to employ a universal QR Code payment system that accepts both bank accounts and mobile wallets, making it the fastest growing mobile money market in Africa, with over 36.9 million registered mobile money accounts.
In addition, the E-pharmacy system allows subscribers to enter drug prescriptions and make requests. The system also links subscribers to multiple licensed pharmacy shops online, allowing them to compare prices and be assured of quality medications.
Streamlining Public Services
The National Digital Property Addressing System (NDPAS), also known as the Ghana Post GPS, provides every property in Ghana with a unique digital address, making it easier for citizens to identify their location and access various services. The system is accessible via a mobile app, which allows users to search for addresses and provides directions to the location.
The paperless port system, implemented in 2018, aims to reduce the time and cost of doing business at Ghana’s ports by digitising the entire process. With the paperless system, all documentation is done electronically, reducing the need for physical inspections and enabling real-time tracking of cargo. The e-procurement system, an online platform that allows government agencies and private-sector organisations to conduct tenders and receive bids from vendors, has minimised corruption, improved transparency, and increased efficiency in the public procurement process.
